Head of Reservations

About the role

The Head of Reservations is responsible for leading and managing the Reservations team across the Group's hotel properties. The role oversees all Reservations-related operations, drives client loyalty by delivering service excellence throughout each customer journey, and achieves individual and team revenue goals through effective leadership, process optimisation and operational excellence. The Head of Reservations is also responsible for standardising Reservations practices across the Group, d…