Refund Policy
This policy explains when we refund money, when we don't, and how to ask. It covers the two things you can buy on RealtyTalent: job postings and credit packs.
Last updated: 18 July 2026
1. Job postings
A job posting costs $15 and runs for 30 days from the moment payment is confirmed.
| Situation | Outcome |
|---|---|
| You were charged but the posting never went live | Full refund |
| You were charged twice for the same posting | Full refund of the duplicate |
| You ask to cancel within 24 hours and the posting has had no applicants | Full refund; the posting is closed |
| The posting has received applicants or has run more than 24 hours | No refund — the service (visibility to candidates) has been delivered |
| We remove your posting for breaching our Terms | No refund |
| We close your account for reasons unrelated to your conduct | Pro-rata refund of the remaining posting period |
When a job posting is refunded, the posting is closed and removed from the job board.
2. Credit packs
Credits are prepaid. Because spending 50credits reveals a real person's contact details and cannot be undone, the rules depend on whether you have spent them.
| Situation | Outcome |
|---|---|
| You were charged but no credits arrived in your wallet | Full refund |
| Duplicate or accidental purchase, none of the credits spent | Full refund within 14 days of purchase; the credits are removed |
| Some or all of the credits from that purchase have already been spent on unlocks | Not refundable. The contact details have already been delivered to you and cannot be taken back |
| You simply changed your mind, credits untouched | Refundable at our discretion within 14 days |
We enforce this in the system, not just on paper: a credit refund is automatically refused if your wallet no longer holds the credits that purchase granted, so a refund can never leave your balance negative.
3. What is never refundable
- An individual unlock.Once you have seen a candidate's phone number, email and interview recording, that cannot be returned. Unlocking is deliberate and confirmed before the credits are spent.
- A candidate declining your approach, not responding, or accepting another offer. We introduce candidates; we do not guarantee outcomes.
- Dissatisfaction with a candidate's suitability. Screening scores are guidance, and you can review them for free before spending anything.
4. How to request a refund
Email customersupport@realtytalent.in from the address on your account with:
- Your company name and account email.
- The payment date and amount.
- What you are asking to be refunded, and why.
We acknowledge requests within 2 business days and decide within 7 business days. You can check every payment and every credit movement on your account from your credits page before you write to us.
5. How refunds are paid
Approved refunds go back to the original payment method through our payment processor. We do not refund to a different card, account or person. Once we issue a refund it typically reaches you in 5–10 business days, depending on your bank; that final leg is outside our control.
Refunds are made in the currency you were charged in. We do not compensate for exchange-rate movement or bank fees between the payment and the refund.
6. Failed and disputed payments
If money left your account but nothing was delivered, tell us — that is always refundable, and it is usually a payment that failed verification. Please contact us before raising a chargeback so we can fix it directly; chargebacks raised without contacting us may result in the account being suspended while the dispute is resolved.
7. Contact
OFFVONN INTERNATIONAL
109-110, Satyam Paradise, Noida Sec-121, Greater Noida West, UP, 201301
customersupport@realtytalent.in